ATHLETIC EDGE
Sports Medicine
Sports Injury Prevention & Rehabilitation
 540 BRYANT ST, PALO ALTO, CA 94301
(650) 815-6552

Voted Best Sports Therapy Clinic in the San Francisco Bay Area 2010-2016!

Our Policies at Athletic Edge


Thank you in advance for your respect of our policies. Please don’t hesitate to call us should you have any questions or concerns.

24-hour Cancellation Policy

We have a 24-hour cancellation policy.  If you are not able to provide this notice, then we will charge you in full for the missed appointment. This policy applies to appointments made same-day, as well.  If you have an emergency, please let us know so that we can treat your specific situation with personal attention. We do not consider work conflicts to be emergencies. This cancellation policy is necessary for our small business to continue to serve our clients in need of treatment, and also to make massage therapy a feasible career for our therapists.   Thank you for understanding!



Payment Types

With our Online Booking system (Full Slate), payment is taken at the time the appointment is scheduled through PayPal (if you don't have a PayPal account, there is also an option to just pay by Debit/Credit card). Gratuity is not included through online booking, but tipping is always appreciated.

If you make an appointment over the phone, we will require a credit card to hold your appointment. You can choose at the time of your service whether to have the payment processed by the credit card used to hold the appointment, or to pay by cash or local check. Checks should be made to “Athletic Edge” 

If paying with a credit card at the time of your appointment, please note that we do charge a 3.5% + $0.15 credit card fee.  To avoid these fees, you can pay with cash or a local check.
We accept all valid gift certificates issued by Athletic Edge. We do not accept medical insurance at this time

 

Making an Appointment

A valid credit card number or pre-payment is needed to hold any massage appointment at Athletic Edge.  In order to secure your desired day and time, we recommend reserving an appointment before leaving Athletic Edge.  Weekend, evening, and package appointments are affected by special time considerations, and should be scheduled well in advance. We are delighted to accommodate you on short notice if we have an opening. Please note that all services are by appointment only.

 

 

Arrival

Please be sure to arrive at least 15 minutes prior to your appointment time in order to prepare for your massage experience. This will give you a chance to unwind and ensure that you start your appointment on time.

When you're running late, your session will be shorter than usual...
When you're booking your appointment, you're booking a specific time slot. So, if you are running late for your appointment, then your session will be limited by the original end-time. Let us know if you are running more than 10 minutes late. This allows our therapists to best prepare for your abbreviated treatment. If you are 15 or more minutes late and do not contact us, we will consider the appointment as a no-show.


Thank you in advance for your respect of our policies. Please don’t hesitate to call us should you have any questions or concerns.

 


Gratuities

Gratuities are very welcome and much appreciated, standard gratuity is 15-25%. Service and gift certificate prices do not include gratuities

 

 


Consideration for Clients Who Are Minors

We give special consideration to clients who are under the age of 18. Those clients between 15 and 18 years old must present written permission from their parents or guardian prior to their first massage session. Clients under 15 years old must have a parent or guardian present at all times.

 


Gift Certificates

Please be sure to treat your gift certificates like cash. Your gift certificate must be present to be honored.

 

Privacy

We value your privacy. We will never give, lease, sell, or otherwise disclose your personal information - period. Any information you give to Athletic Edge will be held with the utmost care, and will not be used in ways to which you have not consented.



We look forward to serving you!