ATHLETIC EDGE
Sports Medicine
Sports Injury Prevention & Rehabilitation

+1-650-815-6552 / +33784264352

Voted Best Sports Therapy Clinic in the San Francisco Bay Area 2010-2018!

Our Policies at Athletic Edge


Thank you in advance for your respect of our policies. Please do not hesitate to call us should you have any questions or concerns.

48-hour Cancellation Policy

We have a strict 48-hour cancellation policy.  If you need to cancel or change an appointment, please do so at least 48 hours in advance. If you are not able to provide this notice, then we will charge you in full for the missed appointment. If you booked online, we will issue a gift certificate credit for your payment, or a refund if requested, as long as your cancellation is made at least 48 hours prior to your scheduled appointment. If you scheduled a same day appointment and must then cancel or reschedule, you will still be charged the full price of your scheduled service, as it is less than 48 hours notice. We strictly adhere to our cancellation policy out of respect to our other clients.

IF YOU ARE SICK, OR SHOWING ANY COLD OR FLU-LIKE SYMPTOMS, NO MATTER HOW MILD THE SYMPTOMS MAY SEEM, PLEASE RESCHEDULE YOUR APPOINTMENT. ** If you show up for your appointment with cold or flu-like symptoms, we will send you home, and you will still be charged at full price for the scheduled appointment. If you are sick and cancel within 24 hours of your appointment due to illness, you will be charged a $150/hour late cancellation fee.


Payment Types

With our Online Booking system (Full Slate), payment is taken at the time the appointment is scheduled through PayPal (if you don't have a PayPal account, there is also an option to pay by Debit/Credit card). Gratuity is not included in the price through online booking, but tipping is always appreciated.

If you make an appointment over the phone or e-mail, we will require a credit card to hold your appointment. You can choose at the time of your service whether to have the payment processed by the credit card used to hold the appointment, or to pay by cash.

If paying with a credit card at the time of your appointment, please note that we do charge a 3.7% credit card fee.  To avoid these fees, you can pay with cash.

We accept all valid gift certificates issued within one year by Athletic Edge. We do not accept medical insurance at this time.

Making an Appointment

A valid credit card number or pre-payment is needed to hold any appointment at Athletic Edge.  In order to secure your desired day and time, we recommend reserving an appointment before leaving your previous session at Athletic Edge.  Evening and weekend appointments are the most popular and we recommend scheduling well in advance. We are delighted to accommodate you on short notice if we have an opening. Please note that all services are by appointment only.

 

 

Arrival

We share our Palo Alto office space with University Chiropractic. Parking and traffic in Palo Alto are difficult, we strongly recommend allowing at least 15-20 minutes to find parking. If you are a new client, please plan to arrive 15 minutes before your scheduled appointment time.

When you are running late, your session will be shorter than scheduled...
When you are booking your appointment, you are booking a specific time slot. If you are running late for your appointment, then your session will be limited by the original end-time. Let us know if you are running more than 10 minutes late. This allows our therapists to best prepare for your abbreviated treatment. If you are 15 or more minutes late and do not contact us, we will consider the appointment as a no-show.


 

Gratuities

Gratuities are very welcome and much appreciated, standard gratuity is 18-25%. Service and gift certificate prices do not include gratuities.

 

 

Consideration for Clients Who Are Minors

We give special consideration to clients who are under the age of 18. Those clients between 15 and 18 years old must present written permission from their parents or guardian prior to their first session. Clients under 15 years old must have a parent or guardian present at all times.

 


Gift Certificates

Please be sure to treat your gift certificates like cash. Your gift certificate must be present to be honored.

 

Privacy

We value your privacy. We will never give, lease, sell, or otherwise disclose your personal information - period. Any information you give to Athletic Edge will be held with the utmost care, and will not be used in ways to which you have not consented.



We look forward to serving you! Thank you in advance for your respect of our policies. Please do not hesitate to call us should you have any questions or concerns.